FAQs

To ensure your water supply is safe, it’s important to check for contaminants like bacteria, heavy metals, and sediment—especially if you’re using rainwater or bore water. We offer professional water quality testing services to assess your water and recommend the right treatment solutions, such as filters or UV systems. We are also able to shock dose your water supply to make sure it’s clean and safe.

We recommend changing your water filters every 12 months, depending on your water quality and the type of filtration system you use. If you notice a change in water taste, smell, or flow rate, it may be time for a replacement. Households with higher water usage or sediment-heavy supply may need more frequent changes.

Having a water filter unit in your home helps ensure clean, safe, and great-tasting water by removing contaminants such as sediment, heavy metals, and bacteria that can be present in tank water. It also helps protect your plumbing fixtures and appliances from buildup and corrosion. The best type of filter depends on your specific needs—whether it’s a whole-house system for comprehensive coverage, an under-sink unit for targeted filtration, or a UV filter for eliminating bacteria. Our team can assess your water quality and usage to recommend the most suitable and effective option for your home.

Yes, our team offers a full range of plumbing services across residential and commercial rural properties. From fixing leaky taps and clearing blocked drains to installing hot water systems, water filtration units, and complete bathroom or kitchen renovations, we’ve got you covered. We’re also experienced in new builds and emergency plumbing work. No job is too big or too small—our qualified plumbers are equipped to handle all your plumbing needs with prompt, reliable service.

We prioritise quality and durability by using trusted, industry-leading materials and brands. We commonly work with products from reputable suppliers such as Marley, Rheem, Methven, and Rinnai, known for their reliability in New Zealand’s unique climate and water conditions. Our pipes, fittings, and fixtures are sourced from certified local and international manufacturers to ensure compliance with New Zealand plumbing & building codes. Whether it's for residential, commercial, or new builds, we select materials that ensure long-lasting performance and minimal maintenance for our clients.

Yes, we proudly stand behind the quality of our workmanship and materials by offering a comprehensive warranty on all our plumbing services. Our work is backed by a standard workmanship guarantee, and we use products that come with manufacturer warranties, often ranging from 1 to 10 years depending on the item. As a licensed New Zealand plumbing company, we also comply with the Master Plumbers Guarantee where applicable, giving you added peace of mind. Our goal is to ensure your satisfaction and long-term confidence in the reliability of our work.

Yes, we offer free estimates and quotes for all plumbing, gasfitting and drainage work. Whether you're planning a renovation, new build, or need repairs, our team is happy to assess your needs and provide a no-obligation quote. We believe in transparent pricing and clear communication, so you'll know exactly what to expect before any work begins. Simply get in touch with us to book a site visit or discuss your project, and we’ll provide a detailed, competitive quote tailored to your specific requirements.

Yes, we use a range of specialised equipment to efficiently unblock drains and tackle even the toughest blockages. Our tools include high-pressure hydro jetting machines, CCTV drain inspection cameras, and mechanical drain snakes, which allow us to quickly identify and clear blockages with minimal disruption. These advanced technologies help us pinpoint the exact location and cause of the problem, ensuring a fast and effective solution. Whether it’s a residential or commercial property, we have the right equipment and expertise to get your drains flowing freely again.

Yes, we specialise in working with unique fixtures and luxury plumbing setups, catering to high-end residential and custom-designed commercial spaces across New Zealand. Our team has experience installing bespoke tapware, designer sinks, imported fittings, and advanced bathroom or kitchen systems that require precision and attention to detail. We collaborate closely with architects, interior designers, and homeowners to ensure that every element not only functions flawlessly but also enhances the aesthetic of the space. Whether you're after a sleek, modern look or something more traditional and ornate, we have the skills and knowledge to bring your vision to life.

Yes, we are fully qualified to detect and repair gas line leaks, ensuring the safety and compliance of your property. Our licensed gasfitters use specialised leak detection equipment to accurately locate the source of the problem, whether it's in residential or commercial settings. Once identified, we carry out prompt and safe repairs in accordance with New Zealand gas regulations. Safety is our top priority, so we also perform thorough testing after repairs to confirm that your gas system is operating correctly and leak-free.

If your pump is spluttering or the water flow is intermittent when you turn on the tap, it could indicate air in the system, a leak in the suction line, a failing pressure switch, or issues with the water source itself. In many homes, especially those relying on rainwater tanks or bore pumps, these symptoms often point to a problem with pump priming or water supply consistency. It’s important to have a professional plumber assess the system to prevent further damage and ensure reliable water flow. Our team can quickly diagnose the issue and carry out any necessary repairs or servicing to restore proper pump operation.

To turn off your water while waiting for a plumber to arrive, locate your main water shut-off valve—there will be a shut-off valve near the pump or tank outlet. Turn the valve clockwise (to the right) to shut off the water supply. For leaks inside the house, you can also isolate water to specific fixtures by turning off the mini valves under sinks, toilets, or behind appliances. If you're unsure, give us a call and we can guide you through the process over the phone.

Banging or hissing noises coming from your pipes are usually signs of an underlying plumbing issue that needs attention. Banging, often referred to as “water hammer,” typically occurs when water flow is suddenly stopped, causing shockwaves through the pipes—this can result from loose pipes, high water pressure, or faulty valves. Hissing sounds may indicate a leak or excessive pressure in the system. These noises shouldn't be ignored, as they can lead to damage over time. Our team can inspect your plumbing system, identify the cause, and recommend the best solution to restore quiet, safe operation.

Brown or cloudy water usually indicates the presence of sediment, rust, or air in your plumbing system. This can happen after maintenance work on water mains, if your pipes are aging and corroded, or if you're using tank water that hasn't been filtered properly. Cloudy water caused by air typically clears after a few seconds, while brown or discoloured water may suggest rust or sediment buildup. Flushing your taps for a few minutes can sometimes clear the issue, but if the problem persists, it’s best to have a plumber inspect your system. We can diagnose the cause, clean or replace affected pipes or filters, and ensure your water is safe and clear again.

Strange-smelling water can be caused by several factors. If your water smells like rotten eggs, it’s often due to the presence of hydrogen sulfide gas, which can occur from bacteria in water tanks or corroded plumbing pipes. A musty or earthy smell might indicate algae or organic matter in your water supply, particularly if you're using rainwater. If the smell persists, it’s important to have a professional plumber assess the source and carry out any necessary treatments or repairs to ensure your water is safe and clean.